Your Health Care Provider

The patient-doctor relationship is integral in keeping our patients healthy. So we understand it's important to find a physician that's a right fit for you. To help you find the best relationship for you, the doctors of Choice Medical Group and Choice Physicians Network have created professional biographies including information regarding their education and medical training, specialty, languages spoken, for your review.

To arrange an appointment, please call the physician's office directly. If you have more specific questions or need more guidance, please contact our Member Services Department at 760.242.7777, Ext. 224 (TDD/TTY 760-242-4800).

Patient/Member Rights

As a member of Choice Medical Group and Choice Physicians network, you have responsibilities and rights. For more information, please click the link to download the complete document.

Complaints (also referred to as Grievances or Appeal) can be filed with your health plan, over the phone or in writing, about the care provided without discrimination. You may expect problems to be fairly examined and appropriately addressed. If your health problem is urgent, or if you already filed a complaint and are not satisfied with your health plan's decision, contact the Help Center at the Department of Managed Health Care (DMHC). An urgent problem is a serious threat to your health. You can also file a complaint with the Help Center if your HMO does not make a decision within 30 days.

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HIPAA Notice of Privacy Practices

The HIPAA Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for her purposes that are permitted or required by law. It also describes your rights to access and control your protected health information (PHI). "Protected health information (PHI)" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. For more information on the Privacy Practices, please click on the downloadable PDF.

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What to Bring to Your First Visit

Our physicians want to make your first visit a success and are interested in learning as much as possible about your current health status. Please arrive a few minutes early so you have time to fill out appropriate paperwork. For your convenience, there are forms here which you can download and fill out prior to your visit, such as the Patient Information Form and Medical History Questionnaire. This information will help the physician learn about any areas requiring care. Filling out these forms will help your physician make the most of your time together. If you are insured, the office staff will ask to see your insurance card.

You should bring to your first visit the bottles of all medications or a list with the names of the medications you are currently taking.

If you have not already arranged for your medical records to be transferred, please do so as soon as possible. You can download the Medical Records Release Form to help expedite this process.

Downloads

Language Assistance

Effective January 1, 2009 CA law (SB 853) and its accompanying regulations require that health plans establish and support a Language Assistance Program (LAP) for enrollees that are limited English proficient (LEP). All insurance carriers now provide free translation services in multiple languages for you or your covered family members. Call your health plan's customer service number listed on the back of your insurance card for information about translation assistance available for medical visits and for health care materials. Choice Medical Group/Choice Physicians Network also offers language assistance: (760) 242-4800 (TDD/TTY)

Find A Doctor

Click here to find a doctor that's right for you.

 

 

 

Nondiscrimination Notice

Discrimination is Against the Law

Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  CPN, CMG, and HVMG does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 CPN, CMG, and HVMG:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats
  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

 

 If you need these services, contact Member Services at (760) 242-7777 Extension 224.

If you believe that CPN, CMG, and HVMG has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

 

Jackie Melkonian, Director Case Management/Quality Management
18564 U.S. Hwy 18, Suite 105, Apple Valley, CA 92307
Phone Number: (760) 242-7777 Extension 232
TTY Number: (760) 242-4800
Fax Number: (888) 239 8577
Email: jmelkonian@choicemg.com.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jackie Melkonian, Director Case Management/Quality Management is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

Multi-language Interpreter Services

English:We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-760-242-7777 Extension 224. Someone who speaks English/Language can help you. This is a free service. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Spanish: Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al (760) 242-7777 Extension 224. Alguien que hable español le podrá ayudar. Este es un servicio gratuito. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

 

Chinese Mandarin:我们提供免费的翻译服务,帮助您解答关于健康或药物保险的任何疑 问。如果您需要此翻译服务,请致电 (760) 242-7777 Extension 224我们的中文工作人员很乐意帮助您。 这是一项免费服务。Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)遵守適用的聯邦民權法律規定,不因種族、
膚色、民族血統、年齡、殘障或性別而歧視任何人。

 

Chinese Cantonese:您對我們的健康或藥物保險可能存有疑問,為此我們提供免費的翻譯 服務。如需翻譯服務,請致電 (760) 242-7777 Extension 224。我們講中文的人員將樂意為您提供幫助。 這是一項免費服務Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) 遵守适用的联邦民权法律规定,
不因种族、肤色、民族血统、年龄、残障或性别而​​歧视任何人。

Tagalog:Mayroon kaming libreng serbisyo sa pagsasaling-wika upang masagot ang anumang mga katanungan ninyo hinggil sa aming planong pangkalusugan o panggamot.  Upang makakuha ng tagasaling-wika, tawagan lamang kami sa (760) 242-7777 Extension 224. Maaari kayong tulungan ng isang nakakapagsalita ng Tagalog. Ito ay libreng serbisyo. Sumusunod ang Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) sa mga naaangkop na Pederal na batas sa karapatang sibil at hindi nandidiskrimina batay sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian.

French: Nous proposons des services gratuits d'interprétation pour répondre à toutes vos questions relatives à notre régime de santé ou d'assurance-médicaments. Pour accéder au service d'interprétation, il vous suffit de nous appeler au (760) 242-7777 Extension 224. Un interlocuteur parlant Français pourra vous aider. Ce service est gratuit. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)

respecte les lois fédérales en vigueur relatives aux droits civiques et ne pratique aucune discrimination basée sur la race, la couleur de peau, l'origine nationale, l'âge, le sexe ou un handicap.

Multi-language Interpreter Services

Vietnamese:Chúng tôi có dịch vụ thông dịch miễn phí để trả lời các câu hỏi về chương sức khỏe và chương trình thuốc men. Nếu quí vị cần thông dịch viên xin gọi (760) 242-7777 Extension 224 sẽ có nhân viên nói tiếng Việt giúp đỡ quí vị. Đây là dịch vụ miễn phí . Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)  tuân thủ luật dân quyền hiện hành của Liên bang và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính.

German:Unser kostenloser Dolmetscherservice beantwortet Ihren Fragen zu unserem Gesundheits- und Arzneimittelplan. Unsere Dolmetscher erreichen Sie unter (760) 242-7777 Extension 224. Man wird Ihnen dort auf Deutsch weiterhelfen. Dieser Service ist kostenlos Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) erfüllt geltenden bundesstaatliche Menschenrechtsgesetze und lehnt jegliche Diskriminierung aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab.

Korean:  당사는 의료 보험 또는 약품 보험에 관한 질문에 답해 드리고자 무료 통역 서비스를 제공하고 있습니다. 통역 서비스를 이용하려면 전화(760) 242-7777 Extension 224번으로 문의해 주십시오.  한국어를 하는 담당자가 도와 드릴 것입니다. 이 서비스는 무료로 운영됩니다Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)은(는) 관련 연방 공민권법을 준수하며 인종, 피부색, 출신 국가, 연령,  장애 또는 성별을 이유로 차별하지 않습니다.

Russian: Если у вас возникнут вопросы относительно страхового или медикаментного плана, вы можете воспользоваться нашими бесплатными услугами переводчиков. Чтобы воспользоваться услугами переводчика, позвоните нам по телефону (760) 242-7777 Extension 224. Вам окажет помощь сотрудник, который говорит по-pусски. Данная услуга бесплатная. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks.

Arabic:

لدينا خدمات ترجمة شفهية مجانية للرد على أي استفسارات قد تكون لديك حول خطة الصحة أو العلاج لدينا. للحصول على مترجم شفهي، فقط اتصل بـ (760) 242-7777 Extension 224. وسوف يساعدك أحد الأشخاص الذين يتحدثون اللغة الإنجليزية. هذه خدمة مجانية.  خطة Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)   تمتثل لقوانين الحقوق المدنية الفيدرالية ولا تميز على أساس العرق، أو اللون، أو الأصل القومي، أو العمر، أو الإعاقة، أو الجنس.

Italian: È disponibile un servizio di interpretariato gratuito per rispondere a eventuali domande sul nostro piano sanitario e farmaceutico. Per un interprete, contattare il numero (760) 242-7777 Extension 224. Un nostro incaricato che parla Italianovi fornirà l'assistenza necessaria. È un servizio gratuito.  Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) è conforme a tutte le leggi federali vigenti in materia di diritti civili e non pone in essere discriminazioni sulla base di razza, colore, origine nazionale, età, disabilità o sesso.

Multi-language Interpreter Services

Portugués:Dispomos de serviços de interpretação gratuitos para responder a qualquer  questão que tenha acerca do nosso plano de saúde ou de medicação. Para obter um intérprete, contacte-nos através do número (760) 242-7777 Extension 224. Irá encontrar alguém que fale o idioma Português para o ajudar. Este serviço é gratuito. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. 

FrenchCreole:Nou genyen sèvis entèprèt gratis pou reponn tout kesyon ou ta genyen konsènan plan medikal oswa dwòg nou an. Pou jwenn yon entèprèt, jis rele nou nan (760) 242-7777 Extension 224. Yon moun ki pale Kreyòl kapab ede w. Sa a se yon sèvis ki gratis.                 Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks.

Polish:Umożliwiamy bezpłatne skorzystanie z usług tłumacza ustnego, który pomoże w uzyskaniu odpowiedzi na temat planu zdrowotnego lub dawkowania leków. Aby skorzystać z pomocy tłumacza znającego język polski, należy zadzwonić pod numer  (760) 242-7777 Extension 224. Ta usługa jest bezpłatna. Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) postępuje zgodnie z obowiązującymi federalnymi prawami obywatelskimi i nie dopuszcza się dyskryminacji ze względu na rasę, kolor skóry, pochodzenie, wiek, niepełnosprawność bądź płeć.

Hindi: हमारे स्वास्थ्य या दवा की योजना के बारे में आपके किसी भी प्रश्न के जवाब देने के लिए हमारे पास मुफ्त दभुषिया सेवाएँ उपलब्ध हैं। एक दभुषिया प्राप्त करने के लिए, बस हमें (760) 242-7777 Extension 224पर फोन करें। कोई व्यक्ति जो हिन्दी बोलता है आपकी मदद कर सकता है।  यह एक मुफ्त सेवा है। Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) लागू होने योग्य संघीय नागरिक अधिकार क़ानून का पालन करता है और जाति, रंग, राष्ट्रीय मूल, आयु, विकलांगता, या लिंग के आधार पर भेदभाव नहीं करता है।

Japanese:当社の健康 健康保険と薬品 処方薬プランに関するご質問にお答えするため に、無料の通訳サービスがありますございます。通訳をご用命になるには、(760) 242-7777 Extension 224にお電話ください。日本語を話す人 者 が支援いたします。これは無料のサービ スです。Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG)は適用される連邦公民権法を遵守し、人種、肌の色、出身国、年齢、障害または性別に基づく差別をいたしません。