Survey 2024

Thank you so much for taking the time to complete our survey. 
It is greatly appreciated, as we will use your feedback to create a better patient experience!

Appointments & Access to Care

Please select your Provider Office/Name below:*

Please select your Provider Office/Name below:*

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In last 6 months, you got an appointment for a checkup for routine care as soon as you needed*

In last 6 months, you got an appointment for a checkup for routine care as soon as you needed*

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In last 6 months, when you needed care right away (urgent), you got care as soon as you needed*

In last 6 months, when you needed care right away (urgent), you got care as soon as you needed*

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Efficiency of the check-in process*

Efficiency of the check-in process*

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You were able to see your provider within 15 minutes of your appointment time*

You were able to see your provider within 15 minutes of your appointment time*

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Communication

Relevance of our educational materials*

Relevance of our educational materials*

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Your ability to contact us after hours*

Your ability to contact us after hours*

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Your phone calls were answered promptly*

Your phone calls were answered promptly*

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Your test results were reported in a reasonable amount of time or as soon as needed*

Your test results were reported in a reasonable amount of time or as soon as needed*

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Provider Facility

Convenient hours of operation*

Convenient hours of operation*

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Easy to follow signage and directions*

Easy to follow signage and directions*

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Convenient parking*

Convenient parking*

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Provider

Doctor explanations are easy to understand*

Doctor explanations are easy to understand*

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Ease of getting care, tests or treatment through your provider.*

Ease of getting care, tests or treatment through your provider.*

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Doctor listens carefully and spends enough time with you*

Doctor listens carefully and spends enough time with you*

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Doctor explained the importance of getting an annual flu shot*

Doctor explained the importance of getting an annual flu shot*

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Instructions given regarding medication/follow-up care*

Instructions given regarding medication/follow-up care*

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Doctor knew important information about your medical care and care provided by your specialists*

Doctor knew important information about your medical care and care provided by your specialists*

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Doctor asked if you felt depressed and talked about things that cause stress*

Doctor asked if you felt depressed and talked about things that cause stress*

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Doctor talked about your balance and any falls in the past 12 months*

Doctor talked about your balance and any falls in the past 12 months*

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Doctor talked about all your medications and explained why you take them*

Doctor talked about all your medications and explained why you take them*

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Ease of getting appointments with specialists*

Ease of getting appointments with specialists*

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Provider Staff

Courtesy of the person who took your call*

Courtesy of the person who took your call*

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Friendliness of receptionist upon your arrival*

Friendliness of receptionist upon your arrival*

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You received help, if needed, to manage your care with other doctors*

You received help, if needed, to manage your care with other doctors*

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Referral Process

How satisfied are you with the referral process?*

How satisfied are you with the referral process?*

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If you’ve had a referral denied, how satisfied were you with the reason behind the denial?*

If you’ve had a referral denied, how satisfied were you with the reason behind the denial?*

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