Survey 2024Thank you so much for taking the time to complete our survey. It is greatly appreciated, as we will use your feedback to create a better patient experience!Appointments & Access to CarePlease select your Provider Office/Name below:* Please select your Provider Office/Name below:*ChooseSunil Abraham, M.D.Bikramjit S. Ahluwalia, M.D.Margret Bedle, M.D.Anitha Bhat, MDRay T. Bobila, M.D.Jose de la Llana, M.D.Charmaine Earle, M.D.Vivek Gill, M.D.Kenneth Grier, M.D.Eric Hansen, D.O.David Hernandez, M.D.Ruth Hernandez, M.D.Ruby Jhaj, M.D.Richard Jones, D.O.Nyra Khetarpal, M.D.Ram Kamath, M.D.Ashish Malhotra, M.D.Dawit Mamo, M.D.Glenn P. Matney, M.D.Yvonne McKinney, M.D.Mike's Walk-In ClinicJosephine Montana, M.D.Michael Norman, D.O.V. Padmanabha, M.D.Sonia Panjwani, M.D.Hemanshu Patel, M.D.Paul Phaguda, M.D.Gerald Radlauer, M.D.Akhil Sharma, M.D.Ramendeep Singh, M.D.Victor Valley Family ClinicVictor Valley PediatricsClear selectionIn last 6 months, you got an appointment for a checkup for routine care as soon as you needed* In last 6 months, you got an appointment for a checkup for routine care as soon as you needed*SatisfiedNot SatisfiedN/AClear selectionIn last 6 months, when you needed care right away (urgent), you got care as soon as you needed* In last 6 months, when you needed care right away (urgent), you got care as soon as you needed*SatisfiedNot SatisfiedN/AClear selectionEfficiency of the check-in process* Efficiency of the check-in process*SatisfiedNot SatisfiedN/AClear selectionYou were able to see your provider within 15 minutes of your appointment time* You were able to see your provider within 15 minutes of your appointment time*SatisfiedNot SatisfiedN/AClear selectionCommunicationRelevance of our educational materials* Relevance of our educational materials*SatisfiedNot SatisfiedN/AClear selectionYour ability to contact us after hours* Your ability to contact us after hours*SatisfiedNot SatisfiedN/AClear selectionYour phone calls were answered promptly* Your phone calls were answered promptly*SatisfiedNot SatisfiedN/AClear selectionYour test results were reported in a reasonable amount of time or as soon as needed* Your test results were reported in a reasonable amount of time or as soon as needed*SatisfiedNot SatisfiedN/AClear selectionProvider FacilityConvenient hours of operation* Convenient hours of operation*SatisfiedNot SatisfiedN/AClear selectionEasy to follow signage and directions* Easy to follow signage and directions*SatisfiedNot SatisfiedN/AClear selectionConvenient parking* Convenient parking*SatisfiedNot SatisfiedN/AClear selectionProviderDoctor explanations are easy to understand* Doctor explanations are easy to understand*SatisfiedNot SatisfiedN/AClear selectionEase of getting care, tests or treatment through your provider.* Ease of getting care, tests or treatment through your provider.*SatisfiedNot SatisfiedN/AClear selectionDoctor listens carefully and spends enough time with you* Doctor listens carefully and spends enough time with you*SatisfiedNot SatisfiedN/AClear selectionDoctor explained the importance of getting an annual flu shot* Doctor explained the importance of getting an annual flu shot*SatisfiedNot SatisfiedN/AClear selectionInstructions given regarding medication/follow-up care* Instructions given regarding medication/follow-up care*SatisfiedNot SatisfiedN/AClear selectionDoctor knew important information about your medical care and care provided by your specialists* Doctor knew important information about your medical care and care provided by your specialists*SatisfiedNot SatisfiedN/AClear selectionDoctor asked if you felt depressed and talked about things that cause stress* Doctor asked if you felt depressed and talked about things that cause stress*SatisfiedNot SatisfiedN/AClear selectionDoctor talked about your balance and any falls in the past 12 months* Doctor talked about your balance and any falls in the past 12 months*SatisfiedNot SatisfiedN/AClear selectionDoctor talked about all your medications and explained why you take them* Doctor talked about all your medications and explained why you take them*SatisfiedNot SatisfiedN/AClear selectionEase of getting appointments with specialists* Ease of getting appointments with specialists*SatisfiedNot SatisfiedN/AClear selectionProvider StaffCourtesy of the person who took your call* Courtesy of the person who took your call*SatisfiedNot SatisfiedN/AClear selectionFriendliness of receptionist upon your arrival* Friendliness of receptionist upon your arrival*SatisfiedNot SatisfiedN/AClear selectionYou received help, if needed, to manage your care with other doctors* You received help, if needed, to manage your care with other doctors*SatisfiedNot SatisfiedN/AClear selectionReferral ProcessHow satisfied are you with the referral process?* How satisfied are you with the referral process?*SatisfiedNot SatisfiedN/AClear selectionIf you’ve had a referral denied, how satisfied were you with the reason behind the denial?* If you’ve had a referral denied, how satisfied were you with the reason behind the denial?*SatisfiedNot SatisfiedN/AClear selectionRestart