Patients & Members
We are proud to be physician-owned & physician-directed. With a patient-centered focus, we are able to provide compassionate care that puts the patient first.
The patient-doctor relationship is integral in keeping our patients healthy. We understand it’s importance to find a physician that is a right fit for you.
To help you locate the best relationship for you, we have professional biographies of physicians that include education, medical training, their speciality and their spoken language for your review.
Affirmative Action Statement
Managed Care operations are based on the appropriateness of care and services and existence of coverage. Practitioners or individuals responsible for denials are not compensated nor offered compensation or incentives to encourage denials.
Providers are not restricted from advocating on behalf of a member or advising members of care or appropriate treatment alternatives. This will include but not be limited to treatment options or non-treatment alternatives or the member’s right to refuse treatment and self-determination to treatment plan without penalizing practitioners for discussing medically necessary or appropriate care of a patient.
Practitioners are ensured independence and impartiality in making referral decisions that will not influence:
– Hiring
– Compensation
– Termination
– Promotion
– Any other similar matters
Should you require any further information please contact me at 1-760-242-7777 x236.
Language Assistance
Effective January 1, 2009 CA Law (SB853) and it’s accompanying regulations require that health plans establish and support a Language Assistance Program (LAP) for enrollees that are limited English proficient (LEP). All insurance carriers now provide free translation services in multiple languages for you or your covered family members. Call your health plans’s customer service humber listed on the back of your insurance card for information about translation assistance available for medical visits and for health care materials. Choice Medical Group/Choice Physicians Network also offers language assistance.
760.242.4800 (TDD/TTY)
Medicare Information
We have the answers to your Medicare questions!
- Personal meeting at your home
- Personal meeting at our Senior Resource Center
- RSVP for an upcoming meeting!
Contact our SENIOR HELPLINE: 760.338.0914
Multi-language Interpreter Services
We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 760.242.7777 x224. Someone who speaks English/Language can help you. This is a free service Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Non-Discrimination Notice
Discrimination is Against the Law
Choice Physicians Network (CPN), Choice Medical Group (CMG), and Horizon Valley Medical Group (HVMG) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CPN, CMG, and HVMG does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CPN, CMG, and HVMG:
• Provides free aids and services to people with disabilities to communicate effectively with us,
such as:
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other
formats
• Provides free language services to people whose primary language is not English, such as:
o Qualified interpreters
o Information written in other languages
If you need these services, please call 1-844-203-2025.
If you believe that CPN, CMG, and HVMG has failed to provide these services or discriminated in
another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance
with:
Sharla Greiner, CHC, CRC, Director of Compliance
19111 Town Center Dr. Apple Valley, CA 92308
Phone Number: (760) 242-7777
TTY Number: (760) 242-4800
Fax Number: (888) 370-4271
Email: sgreiner@choicemg.com.
You can file a grievance in person or by mail, fax, or email.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office
for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms
Patient/Member Rights
As a member of Choice Medical Group & Choice Physicians Network, you have responsibilities and rights.
Complaints (also referred to as Grievances or Appeals) can be filed with your health plan, over the phone or in writing, about the care provided without discrimination. You may expect problems to be fairly examined and appropriately addressed. If your health problem is urgent, or if you already filed a complaint and are not satisfied with your health plan’s decision, contact the Help Center at the Department of Managed Health Care (DMHC). An urgent problem is a serious threat to your health. You can also file a complaint with the Help Center if your HMO does not make a decision within 30 days.
You are protected
- The HIPAA Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for her purposes that are permitted or required by law. It also describes your rights to access and control your protected health information (PHI). "Protected health information (PHI)" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. For more information on the Privacy Practices, please download PDF.
